Privacy Policy - Rakshak 360

This Privacy Policy explains how Rakshak 360 collects, uses, discloses, and protects your information when you use our Android application and related services.

1. Scope

This policy applies to all users of the Rakshak 360 Android app, website, and backend services used for booking, payment, communication, and support.

2. Information We Collect

Account Information: Name, phone number, email address, and profile details.
Booking Information: Pickup and destination locations, booking dates, service preferences, booking status, and communication history.
Payment Information: Transaction metadata, payment status, order IDs, and refund records. Card and UPI credentials are processed by secure payment gateways and are not stored directly on our servers.
Location Data: Approximate or precise location (only with your permission) to match nearby service personnel and improve booking accuracy.
Device and Log Data: Device model, OS version, app version, IP address, timestamps, and error logs for security and troubleshooting.

3. How We Use Information

To create and manage your account.
To process bookings, payments, cancellations, and refunds.
To provide customer support and service communication.
To detect fraud, abuse, and unauthorized access.
To improve service quality, app performance, and user experience.
To comply with legal, tax, and regulatory obligations.

4. Legal Basis and Consent

By using the app, you consent to the collection and use of your information as described in this policy. Where required, we request explicit permission before accessing sensitive permissions such as location.

5. Sharing of Information

We may share information in the following situations:

Service Providers: Payment processors, cloud hosting, SMS/email providers, analytics, and support tools under confidentiality obligations.
Operational Need: Limited details may be shared with assigned personnel to fulfill a booking.
Legal Requirements: If required by law, regulation, court order, or to protect rights and safety.
Business Transfers: In the event of merger, acquisition, or restructuring, subject to legal safeguards.

6. Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We delete or anonymize data when no longer required.

7. Security Measures

We implement appropriate technical and organizational controls, including access control, encrypted communication, logging, and monitoring. No internet-based system is 100% secure, but we continuously improve protections.

8. Your Rights and Choices

Access or update your account information.
Request deletion of your account, subject to legal and operational retention requirements.
Withdraw app permissions from Android settings (for example, location permission).
Opt out of non-essential promotional communication.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from children. If we become aware of such data, we take reasonable steps to remove it.

10. Third-Party Links and Services

The app may include links or integrations with third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them.

11. Policy Updates

We may update this Privacy Policy from time to time. Updates become effective when published on this page. Continued use of the service indicates acceptance of the revised policy.

12. Contact Us

For privacy-related questions or requests, contact us at privacy@rakshak360.com.